The course introduces students to interpersonal and group skills required in professional practice in the human services field. A focus on effective verbal and non-verbal communication will form the basis for developing social service worker interventions. Self-awareness strategies will help students understand ways in which professionals are seen by clients, colleagues and supervisors. Boundary issues, anger and conflict resolution; giving constructive feedback; practising tolerance and suspending judgment; taking personal responsibility for behavior; and learning how to express difficult emotions appropriately will be explored. Students will develop foundational skills to work effectively with diverse individuals, client groups and professional teams.